Shipping & Returns

Shipping

Where we ship

We ship to street addresses in the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Local pickup in store

Local customers can select in-store pickup at checkout and collect their order at our Greeley store.

Shipping methods and costs

Shipping cost is calculated at checkout based on the items in your cart and your delivery address. We ship ground service only.

We reserve the right to substitute a comparable carrier or service at our discretion, at no additional cost to you, when necessary or to deliver your order faster.

Delivery estimates

An estimated delivery date is calculated and presented to you when you place your order, based on our order preparation time and the carrier's published transit time to your address. You will receive tracking information by email once your order ships.

Delivery estimates are not guarantees. Carrier delays, weather, and other conditions outside our control can affect delivery. Carrier delays do not qualify for a refund of shipping charges.

Address accuracy

Please verify your shipping address before completing your order. Once an order has been authorized and processed, we cannot change the delivery address or redirect a package in transit at your request.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment at your expense.

Multiple shipments

Some orders ship in more than one package. We reserve the right to ship hazardous materials separately from the rest of your order. Packages in a split shipment may arrive on different days and will have separate tracking numbers.

For vehicles or orders that include a battery pack, we may ship the battery separately.

Payments

We accept Visa, MasterCard, American Express, and Discover, along with PayPal, Google Pay, and Apple Pay. Card payments are processed securely by our payment provider. We never see or store your full card number.

Your payment method is charged when you place your order. Sales tax is calculated at checkout based on your delivery address.

In-store, we accept the same cards and wallets along with cash at our Greeley counter.

Pricing and promotions

Some manufacturers set minimum advertised pricing and restrict the use of coupons, discount codes, and promotional pricing on their products. Traxxas is the most common example. Where a manufacturer restriction applies, discount codes will not apply to those items at checkout.

We reserve the right to correct pricing errors and to cancel any order affected by one, with a full refund.

Defective items and manufacturer support

If something arrives defective, dead on arrival, or short a part, contact us first. In most cases we can resolve it faster than a return: a replacement part, a missing accessory, or a warranty repair usually gets you running sooner than shipping the whole item back and waiting.

We are an authorized dealer and a service center. We work directly with the manufacturer on your behalf and coordinate the repair, replacement, or missing part. This applies to Traxxas, Games Workshop, and the other brands we carry.

Games Workshop miscasts, short-packed kits, and missing sprues are replaced directly by Games Workshop, and we can help you start that process.

Nothing here limits your return rights. If you would rather return a defective item within the return window, we will honor that under our return policy.

After the return window closes, defective products are handled under the manufacturer's warranty.

If something goes wrong in transit

Damaged in transit

If the exterior of your package is visibly damaged upon delivery, refuse the delivery. A refused package goes straight back to us, and we will send a replacement if available.

If you have already accepted the package and the contents are damaged, keep the box, all packing material, and the item exactly as received, and contact us within 48 hours with photos of the damage, the packaging, and the shipping label.

Do not ship anything back to us and do not give the package to the carrier. We handle the claim on your behalf. An inspection may be required at your delivery address, and the packaging and item must remain available until the carrier releases them. Once the carrier's inspection and documentation requirements are satisfied, we will send a replacement or issue a refund.

If damage is visible at the time of delivery and you accept the package anyway, note the damage on the delivery receipt if a driver is present.

Lost or stolen in transit

If tracking shows your package as delivered and you cannot locate it, or if tracking stops updating, contact us. We will open a trace with the carrier.

Please contact us within 15 days of the delivery date so that we can act while the claim window is open.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can only cancel an order that has not yet shipped.

Canceled orders are subject to a 5% cancellation fee, which covers non-refundable payment processing and order-handling costs.

Once a shipping label has been created and the package has been tendered to the carrier, the order is handled under our return policy instead.

We reserve the right to cancel an order for any reason, including pricing errors, inventory inaccuracies, and suspected fraud. If we cancel your order, you receive a full refund with no fee.

Returns

Return window

Returns are accepted within 30 days of delivery, not to exceed 45 days from the date of purchase.

Condition required

Returned items must be unused, complete, and in original unopened packaging, with all original contents, manuals, and accessories. Items that do not meet these requirements are not eligible for return.

We inspect all returns on receipt. We reserve the right to refuse any return that does not meet the conditions above, including items that are used, incomplete, damaged, missing original packaging, or that cannot be resold as new. Refused returns may be returned to you at your expense or held for pickup at our Greeley store for a limited time.

Where we choose to accept a return that does not fully meet these requirements, we reserve the right to reduce the refund by up to 15% to reflect the condition of the item. This is at our sole discretion and is not a right to return used or damaged merchandise.

• For radio control vehicles and electronics, "unused" means the item has not been powered on, bound, charged, or run.
• For plastic model and miniature kits, "unused" means the sprues, blisters, or seals have not been opened or cut.

How to start a return

Returns must be authorized before you ship anything back. Contact us at info@jackwagonrc.com or 970-400-7760 with your order number and the reason for the return, and we will issue a return authorization (RA) number.

Write the RA number clearly on the outside of the box. We reserve the right to refuse unauthorized returns, or returns without a visible RA number, and to return them to the sender at the sender's expense.

Where to send it

Once your return is authorized, ship it to:

JackWagon R/C & Hobbies
2102 9th St
Greeley, CO 80631
United States

Return shipping

You are responsible for return shipping costs on most returns. Original outbound shipping charges are not refundable.

We do not accept returns sent freight collect or cash on delivery (COD). Packages sent to us COD will be refused.

We provide a prepaid return label at no cost to you when the return is our responsibility: the wrong item was shipped, the item was described incorrectly, or the item arrived defective or damaged.

In-store returns

You can return an eligible item in person at our Greeley store within the same return window. Bring the item in its original packaging along with your order number or receipt. In-store returns are free, and we can process them faster than a mail return.

Refunds

Refunds are issued to the original payment method within 3 business days after we receive and inspect your return. Depending on your bank or card issuer, refunds typically appear on your statement within 5 to 10 business days after that.

Exchanges

We accept exchanges within the same window and under the same conditions as returns. Contact us and we will arrange the exchange directly.

Hazardous materials

Lithium polymer (LiPo) and lithium-ion battery packs, aerosol paints and primers, cyanoacrylate (CA) adhesives and accelerators, and nitro fuel are regulated as hazardous materials in transit. These items ship to you under carrier ground restrictions and cannot be returned by mail.

Unopened hazardous materials may be returned in person at our Greeley store within the standard return window, in original unopened packaging, with proof of purchase.

We reserve the right to inspect any battery or chemical product and to refuse a return where the packaging has been opened, the item shows signs of use, or the condition presents a safety concern.

Battery packs that are damaged, swollen, punctured, or that have been charged or cycled cannot be returned under any circumstances.

If a hazardous item arrives damaged, do not ship it back. Contact us within 48 hours with photos and your order number, and we will resolve it directly.

Returning a vehicle that includes a lithium battery: remove the battery pack and return the vehicle by mail under the standard policy. Do not ship the battery. Unopened battery packs may be returned in person at our Greeley store. Contact us if you are unsure.

Items that cannot be returned

The following are final sale:

• Special order items, including items ordered specifically for you and not normally stocked
• Clearance items, where marked on the product page
• Opened battery packs, paints, primers, adhesives, and fuel
• Opened plastic model and miniature kits, including cut sprues and opened blisters
• Used, run, or built items

California Proposition 65

WARNING: Some products sold on this site can expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. This includes products containing lead, phthalates, or other listed chemicals, and products such as battery packs, paints, adhesives, and fuels.

Where a manufacturer provides a specific warning for a product, that warning appears on the product packaging or the product listing. For more information, go to www.P65Warnings.ca.gov.

Questions

Chabeck Inc. d/b/a JackWagon R/C & Hobbies
2102 9th St, Greeley, CO 80631
info@jackwagonrc.com
970-400-7760